Where do I start? (Part III)

On previous blogs related to this topic,  Where do I start? and  Where do I start? (Part II) I've mentioned several points relating to what your Telecom Agent can do for you.  Although not all Agents will offer all points discussed in my blog, these points are a list of topics to pick and choose from that you find are most important to you and your business. 

1. An Agent can manage your telecommunication contracts. They can help you review/audit your invoices so that you are better prepared for your contract negotiations. They can also review your contracts to hi-light any clauses that you might not necessarily regard as a flag. It must be said that contracts should also be reviewed by your internal Legal Department for their due diligence. Once your contract has been signed, your Agent can track for any renewal dates to help you renegotiate prior to expiry. More about this in a later blog.

2. Your Agent can assist with your Billing and Chargeback Management. By optimizing your usage policies you can increase your telecom savings, billing irregularities. Your Agent can also guide you in finding the right TEM/WEM provider. Oops another acronym. TEM and WEM (Telecom Expense Management and Wireless Expense Management) are widely known acronyms in the telecom industry and these are not only descriptors of the telecommunication vernacular but are also much valued service providers who are a fully integrated wire line and wireless Telecom Expense Management software suite and managed services portfolio that provide enterprises or SMBs the ability to comprehensively manage their current and planned unified communications environments. I will offer some opinions in a later blog regarding TEM/WEM services.

3. Your Agent can with or without the support of a TEM/WEM solution, assist with your claims recovery. They can identify errors in your invoices, follow up with vendors to handle missing or misapplied payments and even negotiate with vendors for late payment charges. There are basic free etools that can be used to assist with this process, although these are restricted to the telco/vendor’s services only. Keep in mind that there is a point in time where it is best to seek the services of a vendor who has the means to provide you with more robust portfolio. See point #2. Your Agent may be able help you if that is the direction that is best to meet your needs.

The topic of finding a Telecom Agent, can be daunting.  I hope that the points I am outlining in my blog are giving you some idea of what services can be offered to you. 
Your comments on any topics are always most welcomed.