Where do I start? (Part II)

In an earlier blog,  Where do I Start? I talked a little about what your Telecom Agent can do for you. The following are a few more items for you to ponder.

1. An Agent will do the digging for you and will bring you options that meet your needs. They will research services/products and costs savings opportunities.


2. An Agent can manage the Vendor. Once you have established who your vendor will be, you can task your Agent to act on your behalf. This can be accomplished by funnelling all MACD through your Agent. (moves, adds, changes, disconnections). MACD?....Sounds like you may be ordering a hamburger but alas NO, this is one of those many acronyms that is thrown into a rather large bucket of other telco/vendor managed USOC (Universal Service Order Code). I’ll talk more about USOC in a later blog.

For now, just keep in mind that these codes are what the telco/vendor uses to link up to the billing platform to produce your invoices. Through your Agent, this will become a single ordering processing system which will allow for business continuity in order processing, order integration with the telco/vendor and facilitates the streamlining of all billing. Your Agent ordered it, and you can rest assured that you are being billed correctly and your Agent can easily explain the charges to you. The Agent becomes your single point of contact for all telecommunication services helping reduce your administrative hassles.

Ask for references from your Agent and do call these references to get a sense of what the Agent has completed for them. Word of mouth can go a long way in beginning to build a long term relationship with your trusted Agent.